Job Description
Join ConnectSolutions Inc., a leading customer experience innovator, as a Chat Support Specialist in Philadelphia! We're seeking empathetic communicators to deliver exceptional digital support to our global clients. This immediate-start role offers flexible scheduling and rapid career growth in our vibrant downtown office. Perfect for tech-savvy individuals who thrive in fast-paced digital environments!
Responsibilities
- Deliver real-time chat support to resolve customer inquiries across multiple platforms
- Maintain accurate documentation of interactions in CRM systems
- Collaborate with technical teams to troubleshoot complex issues
- Upsell products/services during customer interactions
- Adhere to SLA metrics and quality assurance standards
- Participate in continuous training on product updates
- Monitor chat queues for optimal response times
Qualifications
- Minimum 1 year customer support experience via digital channels
- Exceptional written communication skills with 60+ WPM typing
- Proficiency with Zendesk, Freshdesk, or similar CRM platforms
- Strong problem-solving abilities with customer-first mindset
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent required
- Availability to work flexible shifts including weekends
- Philadelphia residency preferred (no relocation assistance)