Job Description
Are you a problem-solver with a passion for connecting with people? Apex Digital Solutions is seeking a dedicated Entry Level Chat Support Specialist to join our remote-first team based in the Chicago metropolitan area.
In this pivotal role, you will serve as the first point of contact for our valued clients, providing exceptional service through live chat. Whether you are assisting with technical troubleshooting or guiding users through our platform, your ability to communicate clearly and empathetically will drive customer satisfaction and loyalty.
Why Join Us?
- Flexible Schedule: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Growth Opportunities: Clear pathways for career advancement within the company.
Responsibilities
- Respond to incoming customer inquiries via live chat in a timely and professional manner.
- Diagnose and resolve customer issues using a comprehensive knowledge base.
- Escalate complex technical issues to senior support tiers when necessary.
- Accurately document all customer interactions and solutions in the CRM system.
- Maintain a high level of product knowledge to provide accurate information.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or chat support experience is a plus but not mandatory (we train!
- Reliable high-speed internet connection and a quiet workspace.
- Excellent typing speed and accuracy (minimum 35 WPM).
- Strong written communication skills with a focus on grammar and tone.
- Ability to multitask and navigate multiple browser windows simultaneously.