Job Description
Are you a dedicated professional based in Seattle, WA, looking for a rewarding remote career? Apex Digital Solutions is currently seeking a highly skilled Chat Support Specialist to join our elite customer experience team.
We are a forward-thinking company that values work-life balance and professional growth. In this role, you will serve as the first point of contact for our clients, delivering exceptional service through our secure chat platforms. If you are self-motivated, tech-savvy, and thrive in a remote environment, we want to hear from you.
Why You'll Love Working With Us
- Remote-First Culture: Work from your home office in Seattle.
- Competitive Pay: Earn a base rate of $18.50 - $25.00/hour with quarterly performance bonuses.
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Comprehensive Benefits: Medical, dental, vision, and 401(k) matching.
Responsibilities
- Respond to customer inquiries and resolve issues via live chat with high accuracy and empathy.
- Diagnose technical problems and guide users through step-by-step solutions in real-time.
- Maintain detailed and accurate records of all customer interactions within the CRM system.
- Evaluate customer feedback to identify trends and suggest improvements to service protocols.
- Collaborate with the technical team to escalate complex issues and ensure timely resolution.
- Adhere to company policies regarding confidentiality, tone, and response time standards.
Qualifications
- High school diploma or GED required; Associate degree in IT or Business preferred.
- Minimum of 1 year of experience in customer support, technical helpdesk, or chat support.
- Excellent written English skills with a strong command of grammar and punctuation.
- Typing speed of 45+ WPM with zero errors.
- Reliable, high-speed internet connection and a dedicated workspace.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).