Job Description
Join our award-winning customer success team as an urgent Chat Support Specialist! We're immediately hiring tech-savvy communicators to deliver exceptional real-time support across multiple channels. This high-impact role combines problem-solving with relationship-building in our dynamic San Jose headquarters. Enjoy competitive pay, comprehensive benefits, and immediate start for qualified candidates who thrive in fast-paced environments.
Responsibilities
- Provide real-time technical support via chat, resolving customer inquiries within 2-minute SLA
- Master company products/services through continuous training modules
- Document all interactions using Zendesk CRM with 99% accuracy
- Collaborate with Tier-2 engineers for complex technical escalations
- Proactively identify upsell opportunities for premium services
- Maintain 95% customer satisfaction score through personalized solutions
- Participate in daily stand-ups to align on customer trends
Qualifications
- 2+ years experience in live chat or digital customer support
- Proficiency with CRM platforms (Zendesk, Salesforce)
- Exceptional written communication with neutral English accent
- Technical aptitude for troubleshooting software/hardware issues
- Ability to multitask across 3+ concurrent chat sessions
- High school diploma or equivalent; degree preferred
- Availability for flexible shifts including weekends
- U.S. work authorization required