Job Description
Join our award-winning customer service team as a Night Shift Customer Service Representative! We're seeking empathetic, detail-oriented professionals to deliver exceptional support to our diverse client base during evening hours. This immediate-start opportunity offers competitive pay, comprehensive benefits, and career growth potential in a dynamic environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex billing, technical, and product issues using CRM tools and knowledge bases
- Document all interactions accurately in Salesforce while maintaining strict data confidentiality
- Collaborate with cross-functional teams to escalate unresolved issues and improve processes
- Meet/exceed performance metrics including CSAT scores, handle time, and resolution rates
- Contribute to continuous improvement initiatives through feedback and training participation
Qualifications
- Minimum 1 year customer service experience in high-volume contact center environment
- Proven ability to de-escalate tense situations while maintaining composure
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Excellent typing skills (40+ WPM) and strong attention to detail
- Flexibility to work 11 PM - 7 AM schedule with rotating weekends
- High school diploma or equivalent; associate degree preferred
- Basic knowledge of consumer electronics or SaaS products