Job Description
Join our award-winning team as an Entry Level Customer Service Representative in sunny San Diego! We offer comprehensive paid training to kickstart your career in customer support. As a vital member of our dynamic team, you'll resolve inquiries with empathy, build lasting client relationships, and contribute to our industry-leading satisfaction rates. Enjoy competitive compensation, growth opportunities, and a collaborative workplace culture that values your development.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Collaborate with team members to escalate complex issues
- Meet performance metrics for response time and resolution
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- Excellent verbal/written communication skills
- Basic computer proficiency and typing ability
- Strong problem-solving and conflict resolution aptitude
- Positive attitude and customer-focused mindset
- Ability to work flexible hours including weekends
- No prior experience necessary (training provided)