Job Description
Immediate Start! Join Our Award-Winning Support Team in Houston, TX
ConnectSolutions is urgently hiring Chat Support Specialists to deliver exceptional digital experiences for Fortune 500 clients. This is your opportunity to join a dynamic remote-first team with competitive benefits and growth opportunities.
Why Work With Us?
- Industry-leading compensation + performance bonuses
- Comprehensive training and certification programs
- Flexible scheduling with remote options
- Health/dental/vision insurance (Day 1 eligibility)
- Professional development stipend
Responsibilities
- Handle 50+ customer inquiries daily via live chat with 99% accuracy
- Resolve technical issues using knowledge base and diagnostic tools
- Maintain detailed case notes in Zendesk with SLA adherence
- Collaborate with Tier 2 engineers for complex escalations
- Contribute to knowledge base optimization and training materials
- Participate in bi-weekly QA reviews and performance coaching
Qualifications
- 2+ years customer support experience (chat/voice preferred)
- Minimum 60 WPM typing speed with 98% accuracy
- Proficiency in Zendesk, Intercom, or similar platforms
- Experience with CRM systems (Salesforce a plus)
- Strong problem-solving with de-escalation techniques
- Ability to work rotating weekends (1 weekend/month)
- Reliable high-speed internet and quiet workspace