Job Description
Join our dynamic support team as a Full-Time Chat Support Specialist in vibrant San Antonio! We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat channels. Enjoy competitive compensation, comprehensive benefits, and immediate start opportunities in a fast-paced tech environment. Help us redefine digital customer service while advancing your career in Texas's thriving tech hub.
Responsibilities
- Provide real-time chat support for technical and billing inquiries
- Resolve customer issues with empathy and efficiency
- Document interactions using CRM systems
- Collaborate with cross-functional teams to improve processes
- Maintain detailed knowledge of products/services
- Meet performance metrics for response times
- Escalate complex issues appropriately
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- 60+ WPM typing accuracy
- Proficiency with chat platforms (Zendesk, Intercom)
- Strong problem-solving abilities
- Exceptional written communication skills
- Ability to multitask in fast-paced environment
- Must be authorized to work in the US