Job Description
Join TechSolve Solutions as a Night Shift Chat Support Specialist and become the digital lifeline for our clients across Washington DC and Virginia. We're seeking empathetic communicators to deliver exceptional remote customer service during evening hours. This is your opportunity to launch a rewarding career in tech support with immediate start availability and growth potential in a dynamic team environment.
Responsibilities
- Provide real-time chat support to resolve technical issues, billing inquiries, and product questions
- Maintain detailed documentation of customer interactions and resolutions in CRM systems
- Collaborate with Tier 2 support teams to escalate complex technical problems
- Monitor chat queues with rapid response times (< 60 seconds)
- Contribute to knowledge base articles and process improvement initiatives
- Adhere to HIPAA/GDPR compliance standards for customer data handling
- Participate in bi-weekly performance reviews and skills training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service or technical support experience
- Proficient typing speed (60+ WPM) with excellent written communication
- Ability to troubleshoot basic software/hardware issues
- Flexible availability for night shifts (11 PM - 7 AM EST)
- Comfortable working in remote or hybrid environments
- Must reside in DC/VA metro area for local opportunities
- Microsoft Office and CRM software proficiency