Job Description
Join NexusConnect Solutions for our exclusive Chicago Hiring Event and launch your career in customer support! We're seeking passionate Chat Support Specialists to deliver exceptional digital experiences. Enjoy the stability of full-time employment with weekly pay, comprehensive benefits, and growth opportunities in a dynamic tech environment. Our modern downtown Chicago office fosters collaboration and innovation, with onboarding starting immediately. Don't miss this chance to join a forward-thinking company committed to employee development and customer satisfaction.
Responsibilities
- Provide real-time chat support across multiple digital platforms
- Resolve customer inquiries with empathy and efficiency
- Document interactions and maintain detailed case notes
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for response times and resolution rates
- Contribute to knowledge base improvements and training materials
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/support experience
- Exceptional written communication skills
- Ability to type 50+ WPM with high accuracy
- Proficiency with CRM tools (Zendesk/Salesforce experience a plus)
- Strong problem-solving and multitasking abilities
- Available to work flexible shifts including weekends