Job Description
Join TechSolutions Inc. for an exclusive hiring event for Chat Support Specialists in Charlotte, NC! We're urgently expanding our customer support team and seeking passionate individuals to deliver exceptional digital experiences. This is your opportunity to launch a rewarding career with competitive benefits, flexible scheduling, and growth opportunities in a dynamic tech environment.
Why Join Us?
• Industry-leading training program
• Health, dental, and vision insurance
• Remote work options post-training
• Quarterly performance bonuses
• Career advancement pathways
Responsibilities
- Provide real-time chat support to resolve customer inquiries within 2-minute response time
- Document interactions using CRM systems and maintain accurate case notes
- Collaborate with technical teams to resolve escalated issues
- Identify process improvement opportunities and contribute to knowledge base
- Maintain customer satisfaction scores above 95%
- Participate in continuous training on product updates
- Support omnichannel initiatives including email and social media
Qualifications
- Minimum 1 year customer service experience (chat support preferred)
- Proficient typing speed of 60+ WPM with 98% accuracy
- Strong problem-solving and conflict resolution skills
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent (college degree preferred)
- Availability for evening/weekend shifts
- Proficiency with Zendesk and Salesforce platforms
- Basic technical troubleshooting knowledge