Job Description
Join our award-winning customer support team at TechConnect Solutions! We're urgently seeking passionate Customer Service Representatives to deliver exceptional remote support from the comfort of your home. As a vital member of our San Francisco-based team, you'll transform customer experiences while enjoying competitive benefits and flexible work arrangements. This is your opportunity to grow your career in a dynamic, tech-forward environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities to enhance customer satisfaction
- Maintain performance metrics including CSAT and resolution times
- Participate in ongoing product training sessions
- Contribute to process improvement initiatives
Qualifications
- Minimum 2 years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication and problem-solving skills
- Ability to work independently in remote setting
- High-speed internet connection and quiet workspace
- Strong typing skills (40+ WPM)
- Experience in SaaS or tech industry preferred
- Flexible availability including evenings/weekends