Job Description
Join our award-winning Denver-based team as a Remote Customer Service Representative! We're seeking empathetic professionals to deliver exceptional support from the comfort of your home office. Enjoy flexible scheduling, comprehensive benefits, and career growth opportunities while making a meaningful impact on customer satisfaction.
Why You'll Love Working With Us:
- 100% remote work environment with home office stipend
- Health, dental, and vision insurance + 401(k) matching
- Paid training and ongoing professional development
- Monthly performance bonuses and recognition programs
- Collaborative virtual team culture with regular social events
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing issues, technical problems, and product concerns efficiently
- Maintain detailed customer records in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed KPIs including customer satisfaction scores and response times
- Identify and suggest process improvements to enhance customer experience
- Stay current on product updates through mandatory training modules
Qualifications
- Minimum 2 years of customer service experience in remote or hybrid settings
- Proven ability to resolve complaints while maintaining positive relationships
- Proficiency with CRM software (Salesforce experience preferred)
- Excellent typing skills (minimum 45 WPM) and multitasking abilities
- Strong problem-solving skills with attention to detail
- Quiet, dedicated home office space with reliable high-speed internet
- Authorized to work in the United States with no sponsorship requirements
- Availability to work flexible shifts including evenings and weekends