Job Description
Join ConnectCare Solutions as a Night Shift Call Center Specialist and become the voice of excellence for our Milwaukee clients! We're seeking dedicated professionals to deliver exceptional customer support during our overnight hours. This role offers a competitive salary, comprehensive benefits package, and opportunities for career advancement—all while working in a modern, supportive environment. As a key member of our team, you'll handle inbound/outbound calls, resolve inquiries with empathy and efficiency, and contribute to our mission of exceeding customer expectations. Enjoy our state-of-the-art downtown Milwaukee facility with free parking and 24/7 access to amenities.
Why Choose ConnectCare Solutions?
- Industry-leading shift differential pay for night hours
- Comprehensive health, dental, and vision benefits
- Tuition reimbursement and professional development programs
- Employee wellness initiatives and team-building events
- Clear career path advancement opportunities
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues using CRM systems
- Document all interactions accurately in customer databases while maintaining confidentiality
- Meet/exceed performance metrics including call handling time, resolution rate, and CSAT scores
- Collaborate with team leads to improve service quality and share best practices
- Adhere to compliance protocols (HIPAA, PCI) for sensitive information handling
- Participate in ongoing training to enhance product knowledge and communication skills
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year call center or customer service experience
- Proficient typing (35+ WPM) and computer navigation skills
- Exceptional verbal communication and active listening abilities
- Ability to multitask in fast-paced environment with minimal supervision
- Flexibility to work nights, weekends, and holidays as required
- Basic knowledge of CRM software (Salesforce, Zendesk, or similar)
- Must pass background check and drug screening