Job Description
Join our award-winning team as a Part-Time Customer Service Representative in Charlotte, PA! We're seeking empathetic individuals to deliver exceptional experiences while receiving comprehensive paid training. Enjoy flexible hours, a supportive culture, and competitive compensation. No experience required – we'll equip you with all skills needed to succeed. Apply today and start your rewarding career journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team to improve service processes
- Meet/exceed customer satisfaction and performance metrics
- Process orders, returns, and account modifications
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent required
- Excellent verbal/written communication skills
- Strong problem-solving abilities and empathy
- Proficiency with basic computer applications
- Ability to work independently and in team environments
- Flexible schedule availability (evenings/weekends required)
- Previous customer service experience preferred
- Positive attitude and customer-first mindset