Job Description
We are looking for a Chat Support Specialist to join our growing team in Columbus, Ohio. In this role, you will provide exceptional customer service through live chat channels, assisting clients with inquiries, troubleshooting technical issues, and resolving concerns efficiently. We offer comprehensive paid training to ensure you are fully prepared for the weekend shift schedule and ready to deliver top-tier support.
As a key member of our support team, you will be the voice of our brand, building rapport with customers and ensuring their needs are met with speed and accuracy. If you are a motivated individual looking for a career in customer service with growth opportunities, we encourage you to apply.
Responsibilities
- Respond to customer inquiries via chat within established timeframes (SLAs).
- Resolve customer issues and complaints with empathy and professionalism.
- Document interactions and update customer accounts accurately in the CRM.
- Collaborate with team leads to improve service protocols and efficiency.
- Identify trends in customer feedback to suggest process improvements.
- Maintain a positive and professional demeanor during high-volume periods.
Qualifications
- High school diploma or equivalent required.
- Proven experience in customer service or sales (preferred).
- Strong typing speed and accuracy (40+ WPM).
- Reliable internet connection and computer equipment.
- Ability to work weekends (Saturday & Sunday).
- Excellent communication and problem-solving skills.