Job Description
Join our award-winning customer experience team as a Chat Support Specialist in sunny San Jose! We're seeking tech-savvy communicators to deliver exceptional support through our live chat platform. This weekend-only role includes comprehensive paid training and competitive compensation in California's tech hub. Perfect for students, night owls, or those seeking flexible weekend hours while advancing their customer service careers.
Our 4-week paid training program covers industry-leading tools, communication protocols, and product knowledge – no prior experience required! Enjoy a modern workspace with free parking and close proximity to San Jose's vibrant downtown and transit hubs.
Responsibilities
- Resolve customer inquiries via live chat with average response time <90 seconds
- Document interactions in CRM systems with 99% accuracy
- Collaborate with Tier 2 support for complex technical escalations
- Maintain 95% customer satisfaction score through personalized solutions
- Participate in weekly performance reviews and skill-building workshops
- Adhere to PCI compliance standards during payment-related interactions
- Contribute to knowledge base improvements based on common query patterns
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 50 WPM typing speed with 98% accuracy
- Strong written communication skills in English (Spanish bilingual a plus)
- Ability to work Saturdays/Sundays 8am-4pm or 12am-8pm
- Proficiency with web browsers and multitasking in fast-paced environments
- No prior experience required – paid training provided
- Must pass background check and drug screening
- Reliable internet connection for remote work options