Job Description
Join TechConnect Solutions as a Chat Support Specialist in sunny San Jose! We're offering paid training for weekend shift roles where you'll become the digital face of our brand. Work remotely while delivering exceptional customer experiences through live chat channels. This position includes comprehensive training, flexible scheduling, and opportunities for growth in the tech industry. Perfect for students, night owls, or those seeking weekend-only work with full benefits.
Responsibilities
- Provide real-time support to customers via live chat, resolving inquiries within SLA targets
- Master company products/services during paid training period (40 hours)
- Maintain accurate documentation of customer interactions in CRM systems
- Collaborate with cross-functional teams to escalate complex technical issues
- Contribute to knowledge base improvements and chat script optimizations
- Monitor chat queues during weekend shifts (Sat/Sun, 8am-8pm)
- Meet performance metrics: CSAT scores, resolution rates, and response times
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service experience (chat/email/phone)
- Exceptional written communication with professional tone and empathy
- Proficient in typing (60+ WPM) and multitasking digital tools
- Reliable weekend availability (Sat/Sun) and self-directed learning
- Basic technical troubleshooting skills for software/hardware issues
- Authorized to work in the United States