Job Description
Join our award-winning customer support team as a Chat Support Specialist in sunny San Antonio! We're seeking tech-savvy communicators to deliver exceptional virtual assistance during weekend shifts. Enjoy competitive pay, flexible scheduling, and a vibrant workplace culture. No night shifts – weekends only! Perfect for students, parents, or professionals seeking work-life balance. On-the-spot hiring event at our San Antonio location!
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with cross-functional teams to escalate complex problems
- Adhere to SLA targets while maintaining high-quality service standards
- Continuously update product knowledge to assist customers effectively
- Monitor chat queues during assigned weekend shifts (Sat-Sun)
- Contribute to process improvements and knowledge base development
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service or chat support experience
- Typing speed of 45+ WPM with 98% accuracy
- Proficiency in CRM software (Zendesk, Salesforce, etc.)
- Exceptional written communication and problem-solving skills
- Weekend availability (Saturday/Sunday, 8am-6pm)
- Must pass background check and drug screening
- Reliable transportation to San Antonio hiring event