Job Description
Join our award-winning customer support team in Columbus, Ohio! We're seeking passionate Chat Support Specialists to deliver exceptional digital experiences while enjoying weekly pay and a dynamic work environment. This is your chance to build a rewarding career in customer service with industry-leading training and growth opportunities.
As a key member of our digital support force, you'll resolve inquiries through live chat, troubleshoot technical issues, and create memorable customer interactions. We offer immediate start at our Columbus hub with competitive benefits and a supportive culture focused on your success.
Responsibilities
- Resolve customer inquiries via live chat with 95%+ satisfaction rate
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with technical teams to resolve complex product issues
- Proactively identify upsell opportunities for premium services
- Maintain 30+ chat sessions concurrently during peak hours
- Participate in weekly performance reviews and training sessions
Qualifications
- 1+ years customer service experience (chat support preferred)
- 60+ WPM typing accuracy with strong grammar skills
- Proficiency in Zendesk, Salesforce, or similar CRM platforms
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent (college degree preferred)
- Available for evening/weekend shifts based on business needs
- Must pass background check and drug screening