Job Description
Join our dynamic team as a Chat Support Specialist in Austin! Enjoy weekly pay while delivering exceptional customer service through live chat platforms. We're hosting an exclusive hiring event for motivated individuals ready to jumpstart their careers in tech support.
What You'll Love:
- Weekly paycheck (no more waiting 2 weeks!)
- Flexible part-time schedule
- Comprehensive paid training
- Opportunities for career growth
- Modern, collaborative work environment
Responsibilities
- Respond to customer inquiries via live chat within 30-second SLA
- Resolve technical issues for software/hardware products
- Maintain detailed case notes in CRM system
- Escalate complex issues to senior support specialists
- Collaborate with cross-functional teams on product improvements
- Meet weekly performance metrics (CSAT, resolution rates)
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- 40+ WPM typing accuracy with professional grammar
- Proficiency with Zendesk/Intercom or similar platforms
- Basic troubleshooting knowledge for Windows/Mac OS
- Ability to multitask in fast-paced digital environments
- Flexible availability for evening/weekend shifts