Job Description
Join our award-winning team as a Night Shift Customer Service Representative in Oklahoma City! We're seeking passionate individuals to deliver exceptional customer experiences during evening hours. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities. Work in a supportive environment with flexible scheduling and career growth potential.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions using CRM systems with precision
- Collaborate with team members to resolve complex customer concerns
- Meet/exceed performance metrics for resolution times and satisfaction
- Provide product knowledge to customers across multiple service lines
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal/written communication abilities
- Ability to work independently in a night shift environment
- Problem-solving skills with attention to detail
- Relevant industry certifications a plus