Job Description
Join Sacramento Connect Solutions as a Remote Customer Service Representative and become the voice of our valued clients! We're urgently hiring dedicated professionals to deliver exceptional support from the comfort of your home. This full-time role offers competitive pay, comprehensive benefits, and the flexibility of remote work while serving Sacramento's vibrant community. If you're passionate about problem-solving and building customer loyalty, apply today to start your rewarding career journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet/exceed performance metrics including CSAT scores and response time targets
- Contribute to process improvement initiatives to enhance customer experience
- Participate in ongoing training to master product knowledge and service protocols
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience in B2C or B2B environments
- Proficiency with CRM platforms (Salesforce/Zendesk) and MS Office suite
- Exceptional verbal/written communication skills with clear articulation
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home office setup
- Ability to work independently while collaborating in a virtual team environment
- Flexible availability including evenings/weekends as needed