Job Description
Join our award-winning customer service team and launch your career in the thriving call center industry! We're seeking motivated individuals with no prior experience to join our Charlotte operations immediately. Enjoy competitive pay, comprehensive training, and a supportive team environment where your growth is prioritized. No experience required – just bring your positive attitude and willingness to learn!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume, quality scores)
- Collaborate with team members to escalate complex issues
- Adhere to company protocols and compliance standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills
- Basic computer proficiency (typing, navigation)
- Ability to work flexible shifts including evenings/weekends
- Customer-focused mindset with problem-solving aptitude
- Reliable internet connection for remote work options
- Pass background check and drug screen
- Must be authorized to work in the US