Job Description
Join our award-winning call center team in Jacksonville! We're hosting an exclusive hiring event for motivated Customer Service Representatives to deliver exceptional client experiences. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in a modern, supportive environment. No experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members for seamless service delivery
- Participate in ongoing training programs
- Adhere to company compliance and security protocols
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing, CRM systems)
- Positive attitude and customer-focused mindset
- Reliable transportation to Jacksonville location
- Flexibility to work evenings/weekends if needed