Job Description
Join Cleveland's fastest-growing customer support team! We're seeking enthusiastic individuals to deliver exceptional service to our local clients. No experience required – we provide comprehensive training. Enjoy competitive pay, flexible scheduling, and immediate start opportunities. Grow your career with a company that invests in its people. Apply today and become part of our award-winning service culture!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (required)
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment
- Basic computer proficiency (typing, navigation)
- Positive attitude and willingness to learn
- Reliable transportation to downtown Cleveland office
- Ability to pass background check