Job Description
Join our award-winning team as a Customer Service Representative with daily pay options! At PayNow Solutions, we value our employees and offer immediate start opportunities for motivated individuals in Fresno. Enjoy competitive compensation, comprehensive training, and a supportive environment where your contributions are recognized. We're seeking passionate communicators to deliver exceptional customer experiences while enjoying the flexibility of daily pay. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with empathy and professionalism
- Resolve product inquiries, billing issues, and service disruptions efficiently
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Identify upsell opportunities to enhance customer value
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Proficient in CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills in English
- Ability to multitask and prioritize in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating shifts including weekends
- High school diploma or equivalent required