Job Description
Join our award-winning customer service team in New York and experience the freedom of daily pay! We're seeking empathetic professionals to deliver exceptional support while advancing their careers with comprehensive paid training. Enjoy competitive wages, flexible scheduling, and a vibrant team environment where your contributions are recognized daily.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to troubleshoot complex issues
- Upsell products/services to enhance customer experience
- Meet/exceed daily performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training to refine product knowledge
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including weekends
- Must pass background check and drug screening