Job Description
Join our exclusive hiring event for Night Shift Customer Service Representatives in Milwaukee, WI! We're expanding our support team to serve clients across Wisconsin and Illinois with exceptional 24/7 care. This premium opportunity offers competitive pay, comprehensive benefits, and career growth in a dynamic environment. Perfect for night owls seeking stable work with purpose!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams for complex issue resolution
- Maintain performance metrics including quality and efficiency
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong typing skills (40+ WPM) and computer proficiency
- Ability to work independently during night shifts (10 PM - 6 AM)
- Excellent communication and problem-solving abilities
- Flexibility to adapt to changing procedures