Job Description
Join our award-winning customer service team in Charlotte, NC with DAILY PAY and IMMEDIATE START! We're seeking passionate individuals to deliver exceptional support while enjoying the flexibility of getting paid every day. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. No experience required—comprehensive training provided! Elevate your career with a company that values growth, work-life balance, and your financial well-being.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve product/service inquiries using CRM systems
- Document interactions accurately in Salesforce/Zendesk
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams on complex issues
- Identify upsell opportunities to enhance customer value
- Participate in weekly coaching sessions for skill development
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (fresh grads welcome)
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to thrive in fast-paced, target-driven environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends
- Must pass background check and drug screening