Job Description
Join our dynamic team as a Customer Service Representative and enjoy the flexibility of daily pay! We're hosting a hiring event in Charlotte, NC for motivated individuals ready to deliver exceptional customer experiences. This contract role offers competitive compensation, comprehensive training, and immediate opportunities to grow your career in a supportive environment.
At Customer Connect Solutions, we value teamwork and recognize your hard work with daily pay options—no more waiting for biweekly checks! Perfect for students, gig workers, or anyone seeking financial flexibility. Our clients include top-tier tech and retail brands, ensuring diverse and engaging interactions.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, shipping, and product issues while maintaining high customer satisfaction scores
- Document interactions accurately in CRM systems and escalate complex cases to supervisors
- Meet daily performance metrics including call volume and resolution targets
- Participate in ongoing training to master product knowledge and service protocols
- Collaborate with team members to share best practices and improve workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years in customer service, call center, or retail support
- Exceptional verbal/written communication and conflict resolution skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving skills with a customer-first mindset
- Reliable transportation to our Charlotte hiring event location