Job Description
Join Houston's premier call center with weekly paychecks and paid training! We're seeking energetic Customer Service Representatives to deliver exceptional client experiences while launching your career in a dynamic, growth-oriented environment. No experience required – we invest in your success through comprehensive training programs. Enjoy competitive pay, flexible scheduling options, and clear advancement paths to leadership roles. Houston Connect Solutions is an equal opportunity employer committed to building diverse teams that drive innovation in customer service.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and reporting tools
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve service quality
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Basic computer proficiency with Windows OS
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset
- U.S. work authorization required