Job Description
Join our award-winning customer service team in Philadelphia and launch your career immediately! We're seeking motivated individuals to deliver exceptional support experiences for Fortune 500 clients. Enjoy a modern downtown office, comprehensive training, and opportunities for rapid advancement. No prior experience required – we invest in our people.
What We Offer:
- Competitive hourly pay + performance bonuses
- Comprehensive health benefits (Day 1 eligibility)
- Paid training and career development programs
- Flexible scheduling options
- Modern collaborative workspace
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, compliance)
- Collaborate with team members to improve processes
- Adhere to company policies and regulatory requirements
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills (verbal and written)
- Ability to work flexible shifts (including evenings/weekends)
- Basic computer proficiency (typing, CRM navigation)
- Problem-solving mindset with attention to detail
- Passion for helping others and positive attitude
- Ability to thrive in a fast-paced team environment
- Reliable transportation to downtown Philadelphia location