Job Description
Join our elite customer service team and launch your career with Nashville Connect Solutions! We're seeking dynamic Night Shift Call Center Agents to deliver exceptional support to our diverse client base. Enjoy competitive pay, comprehensive benefits including health/dental/vision, paid training, and opportunities for advancement. Our modern downtown facility features ergonomic workstations, free parking, and a collaborative atmosphere. If you're a night owl with exceptional communication skills and a passion for helping others, apply today for immediate placement!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and service issues using CRM systems
- Maintain accurate documentation of all customer interactions
- Meet/exceed performance metrics including call quality and resolution targets
- Collaborate with team members to optimize service processes
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent verbal communication and active listening abilities
- Ability to work independently in a fast-paced environment
- Flexibility to work weekends and holidays as needed
- Basic knowledge of CRM software preferred