Job Description
Join our dynamic customer service team in Denver and enjoy the flexibility of daily pay! We're seeking passionate individuals to provide exceptional support to our clients. This contract position offers immediate start with competitive compensation and the opportunity to make a real impact. If you thrive in fast-paced environments and value work-life balance, this role is perfect for you.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet daily performance metrics for response time and resolution
- Collaborate with team members to improve service quality
- Upsell products/services when appropriate
- Participate in ongoing training and development
Qualifications
- Minimum 1 year customer service experience
- Strong verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in high-pressure situations
- High school diploma or equivalent required
- Flexible availability including evenings/weekends
- Basic typing speed (30+ WPM)
- Positive attitude and problem-solving mindset