Job Description
Join our elite night shift team as a Call Center Representative in Charlotte, NC! We offer comprehensive paid training, competitive pay, and career growth opportunities. No experience required – we’ll equip you with the skills to excel in customer service, technical support, and client relationship management. Enjoy a dynamic, supportive environment where your contributions directly impact our clients’ success. Work flexible night hours with premium pay rates and unlock your potential in a thriving industry.
Responsibilities
- Deliver exceptional customer support via inbound/outbound calls and digital channels
- Resolve complex inquiries using CRM systems and troubleshooting protocols
- Document interactions accurately in Salesforce and maintain client records
- Meet/exceed performance metrics: 95% customer satisfaction, <2 min handle time
- Collaborate with team leads to improve service quality and efficiency
- Participate in continuous training programs for product knowledge updates
- Uphold brand standards in all client communications
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal/written communication skills with clear articulation
- Ability to multitask in fast-paced, high-pressure environments
- Basic proficiency with Microsoft Office and CRM software
- Reliable transportation for consistent night shift attendance
- Flexibility to work 10 PM – 6 AM schedule (4x/week minimum)
- Customer service mindset with empathy and problem-solving aptitude