Job Description
Join our dynamic customer service team and become the face of our brand in Oakland! We're seeking passionate individuals to deliver exceptional support during weekend shifts. Enjoy a collaborative environment with flexible scheduling and growth opportunities. Perfect for students, parents, or anyone seeking weekend work-life balance. Apply today to join our award-winning team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, shipping, and product issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with support teams to resolve complex cases
- Meet/exceed customer satisfaction and productivity targets
- Participate in weekend hiring events on-site
- Provide feedback to improve customer experience
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong typing skills (40+ WPM)
- Weekend availability (Sat/Sun 8am-5pm)
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional problem-solving and communication skills
- Ability to work independently in fast-paced environment
- Must pass background check and drug screening