Job Description
Join Cleveland Customer Solutions and transform your career with our daily pay program and comprehensive paid training! We're seeking passionate Customer Service Representatives to deliver exceptional support to our clients in the heart of Ohio. Enjoy competitive hourly rates, flexible scheduling, and a supportive team environment where your growth is prioritized. No experience required – we provide all the tools you need to succeed!
Why Choose Us?
- Get paid daily through our innovative pay system
- Free, paid training program with certification
- Health benefits, retirement plans, and career advancement opportunities
- Modern downtown Cleveland workspace with free parking
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions accurately in CRM systems (Salesforce experience a plus)
- Meet/exceed quality and productivity metrics (20+ calls/day)
- Collaborate with team members to improve service processes
- Participate in continuous improvement workshops
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills and empathy
- Ability to navigate multiple software systems simultaneously
- Typing speed of 35+ WPM with high accuracy
- Reliable transportation to downtown Cleveland office
- Pass background check and drug screening
- No experience required – paid training provided