Job Description
Join Austin Customer Solutions as a Customer Service Representative and transform your career with daily pay and paid training! We're seeking empathetic professionals to deliver exceptional customer experiences while enjoying financial flexibility. Our Austin-based team offers competitive compensation, comprehensive benefits, and a supportive culture focused on your growth. No prior experience required – we'll equip you with all the tools needed to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
- Maintain detailed knowledge of products/services
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficient with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environment
- Positive attitude and conflict resolution skills
- Reliable transportation to Austin office
- Passion for helping others