Job Description
Join PayFlow Solutions – Where Your Work Pays You Daily!
We're revolutionizing the payroll industry with our cutting-edge daily pay platform, and we need exceptional Customer Service Representatives to join our remote team based in Washington, IL. As the first point of contact for our clients, you'll resolve inquiries, provide stellar support, and ensure seamless financial experiences – all while enjoying the flexibility of working from home.
Why Choose PayFlow Solutions?
- Same-day pay for all completed shifts
- Comprehensive paid training
- Health, dental, and vision benefits
- 401(k) with company match
- Monthly performance bonuses
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats regarding payroll transactions and account inquiries
- Resolve payment discrepancies and transaction issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with billing and technical teams to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT, resolution time)
- Identify upsell opportunities for premium payroll services
- Participate in weekly team training sessions
Qualifications
- 1+ years customer service experience in B2B or fintech
- Proficiency with CRM tools (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to navigate multiple systems simultaneously
- High school diploma or equivalent (college degree preferred)
- Must be based in Washington, IL area for tax compliance
- Reliable internet connection and quiet home office setup
- Availability for flexible shifts (including weekends)