Job Description
We're urgently hiring talented Call Center Representatives to join our remote team serving clients in Boston and New York! Enjoy the flexibility of working from home while making a real impact. Why Choose Us?
- Competitive pay ($18-$24/hr) + performance bonuses
- Full benefits package (health/dental/vision)
- Free equipment & home office stipend
- Clear career advancement paths
- 24/7 support & training resources
This role is perfect for customer service professionals who thrive in remote environments. Join our award-winning team and deliver exceptional experiences while building your career!
Responsibilities
- Handle inbound/outbound calls for Boston & NY clients with professionalism
- Resolve customer inquiries and technical issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed KPIs: 95% call quality, 30+ calls/day
- Collaborate with cross-functional teams for seamless support
- Proactively upsell products/services during client interactions
- Participate in weekly training sessions and team meetings
Qualifications
- 2+ years call center or customer service experience
- Exceptional verbal/written communication skills
- Proficient in CRM software (Salesforce preferred)
- High-speed home internet & quiet workspace
- Type 40+ WPM with strong attention to detail
- Ability to work flexible shifts (evenings/weekends)
- Bilingual (English/Spanish) candidates strongly preferred
- Must reside in MA or NY state