Job Description
Join PayDay Connect and transform your customer service career with daily pay! We're seeking empathetic Remote Customer Service Representatives in San Jose to deliver exceptional support while enjoying financial flexibility. As a leader in fintech solutions, we empower our team with next-gen tools and industry-leading compensation.
Your Impact: Resolve customer inquiries, build loyalty, and drive retention through seamless omnichannel support. Experience the freedom of remote work with structured training, career advancement paths, and real-time performance bonuses.
Responsibilities
- Deliver empathetic support via phone, email, and chat for high-value fintech clients
- Resolve complex billing issues and product inquiries with 95% accuracy
- Document interactions in CRM systems while maintaining PCI compliance
- Collaborate with tech teams to escalate system-related concerns
- Meet/exceed 25+ daily resolution targets with 4.8+ CSAT scores
- Participate in bi-weekly product knowledge workshops
- Identify process improvement opportunities for 15%+ efficiency gains
Qualifications
- 2+ years B2B customer service experience in tech/finance
- Proven ability to handle 20+ daily interactions with empathy
- Advanced CRM proficiency (Salesforce/Zendesk)
- Strong analytical skills for data-driven problem-solving
- Self-starter with dedicated home office setup
- Available for flexible shifts (6AM-9PM PST)
- Spanish bilingual certification preferred
- High school diploma with college coursework preferred