Job Description
Join our dynamic team at Apex Customer Solutions and experience the freedom of daily pay while delivering exceptional customer experiences! We're hosting a hiring event for motivated Customer Service Representatives in Tampa, FL. Enjoy competitive wages, flexible schedules, and the unique benefit of accessing your earnings daily through our secure pay platform.
As a key member of our support team, you'll resolve inquiries, build customer loyalty, and contribute to our award-winning service culture. No experience? No problem! We provide comprehensive training to set you up for success. Apply today and start earning tomorrow!
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Process orders, returns, and account modifications efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with team members to resolve complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills
- Proficiency in typing (30+ WPM) and multitasking
- Strong problem-solving abilities with empathy
- Reliable internet access for hybrid work option
- Availability to work rotating weekends/holidays