Job Description
Are you ready to launch your career in Customer Service?
Apex Support Solutions is seeking dedicated Full-Time Customer Service Representatives to join our growing team. We pride ourselves on providing top-tier support to our clients and offer paid training to ensure your success.
We are currently hiring for roles in Denver, CO and Florida. Whether you prefer an in-office environment or a remote setup, we have opportunities tailored for you.
Why Join Us?
- Competitive hourly rate ($18 - $22/hr)
- Comprehensive paid training program
- Health, Dental, and Vision insurance
- Opportunities for career advancement
We are looking for individuals who are patient, professional, and eager to learn. If you have a passion for helping others, we want to hear from you!
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer issues and complaints with empathy and efficiency.
- Provide accurate information regarding products, services, and account status.
- Document all customer interactions and transactions in our CRM system.
- Collaborate with the support team to improve service protocols and customer satisfaction scores.
- Identify opportunities to upsell or cross-sell relevant products to existing clients.
Qualifications
- High School Diploma or GED required.
- Previous customer service experience is a plus but not mandatory for qualified candidates.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and computer navigation.
- Ability to work flexible hours, including weekends and holidays.
- Problem-solving mindset with a focus on customer retention.