Job Description
Are you looking for an exciting career opportunity in Oklahoma City? Join Apex Customer Solutions for our exclusive Hiring Event! We are currently seeking motivated Entry Level Customer Service Representatives to join our growing team. No prior experience is necessary; we provide comprehensive training and support to help you succeed.
In this role, you will be the primary point of contact for our valued clients, ensuring their inquiries are resolved quickly and professionally. We value communication, empathy, and a positive attitude above all else.
Responsibilities
- Handle high-volume inbound and outbound customer calls with a friendly and professional demeanor.
- Assist customers with product information, order tracking, and returns processing.
- Resolve complex customer issues using logic and available resources.
- Maintain accurate and up-to-date records of all customer interactions in our CRM system.
- Collaborate with team members and supervisors to meet daily and weekly performance goals.
- Identify opportunities to upsell or cross-sell products based on customer needs.
- Stay current on company policies, products, and service updates.
Qualifications
- High school diploma or GED equivalent.
- Excellent verbal communication skills and a "customer-first" mindset.
- Ability to multitask effectively in a fast-paced, dynamic environment.
- Basic computer literacy and typing skills (40+ WPM).
- Reliable internet connection and a quiet workspace (if remote hybrid).
- Must be flexible to work various shifts, including evenings and weekends.
- Willingness to undergo a background check and drug screening.