Job Description
Join our award-winning Charlotte team and start your career immediately! We're seeking passionate Customer Service Representatives to deliver exceptional support to our clients. Enjoy competitive pay, comprehensive training, and a dynamic work environment with opportunities for growth. No experience required—just a positive attitude and eagerness to learn. Apply now to begin your journey with us!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for quality and efficiency
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Proficiency with basic computer applications
- Flexible schedule availability (including weekends)
- Previous customer service experience preferred
- Passion for helping others and problem-solving
- U.S. work authorization required