Job Description
Join Our Charlotte Team Immediately! NexusConnect Solutions is seeking energetic Customer Service Representatives for our award-winning call center. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. No experience required – we provide paid training!
Work from our modern downtown Charlotte facility with flexible scheduling options. Perfect for career changers, recent graduates, or those seeking immediate employment. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume, quality scores)
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory compliance
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Minimum 18 years of age
- Reliable transportation to downtown Charlotte location
- Flexible availability including evenings/weekends
- Pass background check and drug screening
- Customer service experience preferred but not required