Job Description
Join our award-winning customer service team in Cleveland and become the voice of our community! We're seeking passionate individuals to deliver exceptional support to local customers through multiple channels. This is your chance to launch a rewarding career with competitive pay, comprehensive benefits, and growth opportunities. Our modern downtown office offers a collaborative environment with free parking and flexible scheduling options. Immediate openings available! Apply today to secure your spot in our next hiring event.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Update customer records in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to improve service workflows
- Meet/exceed monthly performance metrics for resolution time and satisfaction
- Participate in quarterly training to enhance product knowledge
- Support community outreach initiatives during local events
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a local business setting
- Proficient in Microsoft Office and CRM platforms (Salesforce knowledge a plus)
- Exceptional communication skills with clear Midwestern dialect
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities with attention to detail
- Flexible availability including evenings/weekends for events
- Valid Ohio driver's license (for occasional field support)