Job Description
Join Our Elite Customer Service Team in Louisville!
Are you a people-oriented professional ready to launch your career? Premier Client Solutions is hosting an immediate hire hiring event for motivated Customer Service Representatives in Louisville, KY. We're seeking empathetic communicators to deliver exceptional client experiences while building rewarding careers in a dynamic environment.
Why Join Us?
- Competitive hourly pay ($18-$22) + performance bonuses
- Comprehensive training program starting immediately
- Clear career advancement pathways
- Modern downtown Louisville workspace
- Health benefits, 401k matching, and paid time off
Responsibilities
- Handle 80+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Maintain 95% customer satisfaction scores
- Participate in weekly performance improvement sessions
- Adhere to data security and compliance protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Positive attitude and team-oriented mindset