Job Description
Join our award-winning customer service team in Indianapolis and make an immediate impact! We're seeking passionate individuals to deliver exceptional support to our growing client base. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth matters. Start your career today – no experience necessary!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries efficiently using our CRM platform
- Document interactions accurately in our ticketing system
- Collaborate with team members to escalate complex issues
- Meet/exceed performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Excellent verbal/written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with MS Office suite
- Positive attitude with customer-first mindset
- Must pass background check and drug screening